Privacy Policy

Last updated: April 2026

1. Introduction

PinballMagic d.o.o. ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website at pinballmagic.com.

2. Data We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, phone number)
  • Enquiry details submitted through our contact forms
  • Technical data such as IP address, browser type, and pages visited
  • Cookie data as described in our Cookie Policy

3. How We Use Your Data

We use your personal information to:

  • Respond to your enquiries and provide customer support
  • Process and manage orders and transactions
  • Improve our website and services
  • Send relevant updates or information if you have opted in
  • Comply with our legal obligations

4. Legal Basis for Processing

We process your data based on the following legal grounds under GDPR:

  • Contractual necessity: to fulfill a purchase or service request
  • Legitimate interests: to operate and improve our business
  • Consent: for marketing communications where applicable
  • Legal obligation: to comply with applicable laws

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for up to 3 years.

6. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who help us operate our website and business (e.g., hosting providers, email services), strictly for those purposes and under data processing agreements.

7. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing of your data
  • Request portability of your data
  • Withdraw consent at any time (where consent was the basis for processing)

To exercise any of these rights, contact us at: info@pinballmagic.net

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Cookies

We use cookies on our website. For detailed information, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review it periodically.

11. Contact

For questions about this Privacy Policy or how we handle your data:

PinballMagic d.o.o.
Ljubljana, Slovenia
Email: info@pinballmagic.net